Frequently Asked Questions
How do you guarantee authenticity?
Every item is sourced from authorized retailers, boutiques or brand partners and passes a multi-point inspection covering materials, hardware, stitching, serial and date codes before it ships.
Where do you source from?
Our network spans France, Italy, Spain, Switzerland, Germany, the United Kingdom, the United States, Japan, Malaysia, South Korea, Thailand, Singapore, Hong Kong, Australia and more.
How long does delivery take?
Most orders arrive within 7–14 business days depending on the sourcing country and customs clearance.
Can you source an item that's not listed?
Yes — use our Personal Shopper service and tell us the brand, model and color you're after.